Legal

These Terms govern the site, account creation, generation and editing tools, subscriptions and Facely credit purchases. By creating an account or using the service, you accept these Terms and the Privacy Policy. If you disagree, do not use the service.

You must have the legal capacity required to enter into this agreement. Mandatory consumer rights remain applicable.

Facely helps create and edit scripts, images, voices and videos, including shorts, stories. Models, providers, formats, resolutions, processing times and features may change.

Kie.ai provides image and video generations. ElevenLabs produces the voice-over and the timing of its words, which is used for the subtitles. The Google Gemini API writes the scripts. When one of them is unavailable, Google Gemini or Kie.ai may stand in for the voice, the text or the transcription. Every output remains subject to the safety rules and terms of the selected model provider.

AI results are probabilistic and may be inaccurate, resemble other content or contain artifacts. Review them before publication. Facely does not guarantee an audience, virality, absolute originality or exclusive rights to an output.

You must provide accurate information, keep access confidential and promptly report suspicious access. You may not share, resell or abusively automate your account, artificially multiply benefits or bypass a suspension.

You retain ownership of pre-existing content. You grant Facely a limited technical permission to host, copy, transform and transmit elements needed to fulfill your request, save your project, prevent abuse and provide support.

You confirm that you have the necessary rights and consents for images, videos, voices, music, brands and people shown. You are responsible for content you import, generate and publish.

You may not use Facely for illegal, fraudulent or deceptive activity; impersonation; exploitation or sexualization of minors; harassment or threats; infringement of others’ rights; malware distribution; bypassing credits, payments or safeguards; probing infrastructure; or reselling the service without written consent.

Each plan includes the credits, features, duration and usage limits shown on Pricing and before purchase. Generation cost varies by model, duration, resolution and options and must be displayed before launch.

Credits are personal, non-transferable, non-resellable and have no cash value. A paid operation may debit credits when it starts. When a recognized technical failure produces no result, the system may automatically restore the credits.

Price, currency, billing frequency, taxes and plan contents are shown before confirmation. Whop processes payment; Facely does not store complete card numbers. Paid access is granted only after server-side payment confirmation.

Unless stated otherwise, subscriptions renew automatically for the selected period. You can cancel from Settings before the next renewal. Cancellation stops future payments and access normally remains active until the end of the paid period.

A plan change may adjust price and credits as shown during the operation. Failed payment or a serious breach may suspend access.

All payments are final: Facely does not refund subscriptions, extra credits or top-ups, used or not. Before every payment, you request immediate access to the service and acknowledge losing your 14-day right of withdrawal by clicking the payment button, under the notice that says so (Directive 2011/83/EU, art. 16(m)).

A generation that fails on our side is automatically given back in credits. The legal guarantee of conformity still applies to a defective service. Details are in No refunds below; questions go to support@facely.eu.

Facely uses reasonable efforts without guaranteeing uninterrupted operation. Maintenance, incidents, security requirements, force majeure or a provider decision may interrupt or alter a feature.

Facely may block an operation or suspend an account when reasonably necessary to comply with law or protect a third party, the platform or its providers. You may request closure after exporting useful content. Some records may be retained for legal, accounting, security or evidentiary duties.

You remain responsible for publication choices, supplied data and keeping your own copies. To the extent allowed by law, Facely is not liable for indirect loss of audience, revenue, reputation or data caused by a third-party service or use contrary to these Terms. Nothing limits liability or consumer rights that cannot legally be limited.

These Terms are governed by Belgian law without depriving consumers of mandatory protection in their country of residence. Send complaints to support@facely.eu. Consumers may also consult the Belgian Consumer Mediation Service.

The version in force is dated at the top of this page. A material change affecting an active subscription will be communicated where required by law. Questions: support@facely.eu.

Facely is the trade name and publisher of the online service available at facely.eu.

Contact

support@facely.eu

General contact, support, legal requests and reports: support@facely.eu. Contractual and billing information applicable to an order is also shown before payment and on the corresponding records.

The site is delivered by Cloudflare. The API runs on Google Cloud Run and files are stored in Cloudflare R2. Supabase provides authentication and the database. Kie.ai generates images and videos, ElevenLabs the voices and the Google Gemini API the scripts. Resend sends account emails. Whop processes payments. Sentry receives technical error reports, and Groq may serve as a fallback for subtitle transcription. No audience-measurement service is used. Google services provide Google sign-in and YouTube; the site serves its own fonts.

Facely neither receives nor stores complete card numbers. Data transfers and subprocessors are detailed in the Privacy Policy.

Facely is software for creating, transforming and editing AI-assisted scripts, images, voices and videos. Available models, formats, credits and limits may change to preserve service quality, security and continuity.

The Facely brand, visual identity, interface, copy and components are protected. Unauthorized reproduction or use is prohibited. Third-party brands and models remain the property of their owners; references describe technical compatibility, not endorsement.

You remain responsible for imported, generated and published content and for obtaining the necessary rights to images, voices, music, brands and represented people. External links and third-party providers are governed by their own terms.

Facely implements reasonable availability and security measures without guaranteeing uninterrupted operation. Maintenance, an incident, a security requirement or a provider outage may temporarily affect a feature.

To report a vulnerability, unlawful content or infringement, see the Security page or email support@facely.eu.

Use of Facely is governed by the Terms of Use and Sale, the Privacy Policy and information shown before each order. Mandatory provisions of applicable law take precedence.